Builds that boot fast. Fixes that actually last.

1. Purpose

This Service Agreement ("Agreement") establishes the terms and conditions for PC repair, diagnostics, upgrades, custom PC builds, maintenance, troubleshooting, and related services provided by Gavyn Tech ("Company") to the customer ("Customer"). By approving a service, submitting a device for service, authorizing work, or making payment for services, the Customer acknowledges and agrees to the terms of this Agreement.

2. Services Provided

Gavyn Tech provides services including: PC diagnostics and troubleshooting, hardware repair and replacement, custom PC building, PC upgrades, operating system installation and configuration, driver and software installation, virus and malware removal, PC cleaning and maintenance, thermal paste replacement, cable management, performance optimization, data transfer assistance, gaming PC setup, component installation, hardware compatibility testing, and other services specifically approved by the Customer.

3. Diagnostic Fee

A $40 diagnostic fee applies when Gavyn Tech must inspect and troubleshoot a computer to determine the cause of a problem. The diagnostic fee covers the Company's time spent inspecting, testing, and troubleshooting the device.

• The $40 fee is charged when the diagnostic service is performed.
• If the Customer approves a repair totaling $150 or more in labor, the $40 diagnostic fee will be credited toward the approved repair labor.
• If the Customer declines the repair, the $40 diagnostic fee remains due.
• Diagnostics do not guarantee that every existing or future problem will be identified.

4. Estimates and Customer Approval

Gavyn Tech will provide an estimate whenever reasonably possible before significant repair work begins. Estimates may include labor, replacement parts, software or services, shipping costs, applicable taxes, and other approved expenses.

Gavyn Tech will not intentionally exceed the Customer's approved estimate by more than $40 without obtaining additional approval. If additional problems are discovered, the Customer will be contacted before additional work is performed whenever reasonably possible.

5. Service Time

Estimated completion times are estimates and are not guaranteed unless a specific completion date is agreed to in writing. Most repairs are expected to be completed within 2–7 business days, depending on the complexity of the service and availability of parts. Custom PC builds are generally expected to be completed within 3–10 business days after all required parts have been received, subject to availability and testing.

Delays may occur because of: parts availability, shipping delays, manufacturer delays, unexpected hardware problems, customer approval delays, additional repairs, high service volume, or circumstances outside the Company's reasonable control. Gavyn Tech will make reasonable efforts to communicate significant delays.

6. Customer Responsibilities

The Customer is responsible for: providing accurate information about the device and reported problem; providing required passwords or access information when necessary; informing Gavyn Tech about known problems or previous repairs; approving estimates before additional work is performed; backing up important files before service; paying approved charges when due; picking up the completed device within the required timeframe; and informing Gavyn Tech of any special requirements before service begins.

7. Data, Files & Privacy

Customer data should always be backed up before service. Computer repair may require reinstalling Windows, formatting drives, changing partitions, updating firmware, replacing storage devices, or otherwise modifying the computer. Gavyn Tech is not responsible for loss, corruption, deletion, or inability to recover customer data, except where otherwise required by applicable law or specifically agreed to in writing. The Customer is responsible for maintaining current backups of important files.

Gavyn Tech will make reasonable efforts to protect customer information and will not intentionally access personal files unrelated to the service unless reasonably necessary to diagnose, repair, configure, or test the device.

8. Hardware and Replacement Parts

Replacement parts may be new, refurbished, used, or customer-provided depending on the service and availability. The Customer will be informed when a non-new replacement part is being used when reasonably possible. Customer-provided parts are installed at the Customer's risk, and Gavyn Tech is not responsible for defects, incompatibility, or failure of customer-provided hardware. If a customer-provided component causes damage to another component, Gavyn Tech is not responsible for the resulting damage unless caused by the Company's negligence or intentional misconduct.

9. Labor Warranty

Gavyn Tech provides a 30-day labor warranty beginning on the date the completed service is returned to the Customer. The labor warranty covers problems directly related to the specific repair performed by Gavyn Tech. The warranty does not cover: new or unrelated problems, physical damage, liquid damage, accidental damage, malware or viruses acquired after service, customer modifications, unauthorized repairs, improper use, overclocking or undervolting performed by the Customer, electrical surges or power-related damage, damage caused by third-party hardware, failure of unrelated components, normal wear and tear, or software problems unrelated to the original service.

If a warranty issue is determined to be related to the original repair, Gavyn Tech will make reasonable efforts to correct the issue at no additional labor charge.

10. Parts Warranty

Replacement parts are covered by the manufacturer's or supplier's applicable warranty. The length and conditions of a parts warranty may vary by manufacturer and product. If a replacement part fails during its applicable warranty period, Gavyn Tech may assist the Customer with the warranty process. Manufacturer warranty claims may require additional processing or shipping time.

11. Custom PC Builds

For custom PC builds, the Customer must approve the proposed components and final price before parts are ordered. A 50% deposit is required before Gavyn Tech purchases parts for a custom PC build. The remaining balance is due when the computer is completed and ready for pickup/delivery. Once parts have been purchased, cancellations, substitutions, and refunds may be subject to manufacturer or retailer return policies, restocking fees, shipping costs, price differences, and other applicable charges. Gavyn Tech will assemble and test the completed PC before delivery whenever reasonably possible.

12. PC Testing

Gavyn Tech may perform reasonable testing after completing a repair or custom build, which may include boot testing, hardware diagnostics, RAM testing, storage testing, temperature monitoring, driver verification, Windows functionality testing, basic performance testing, and stress testing when appropriate. Testing confirms functionality at the time of testing and does not guarantee that hardware will not fail in the future.

13. Payment Terms

Payment is due when the service is completed unless other payment terms have been agreed to in writing. Accepted payment methods: Cash, Zelle, Cash App, Venmo, and Apple Pay.

For custom PC builds: a 50% deposit of the approved build total is required, and the remaining balance is due before the completed PC is released to the Customer. Gavyn Tech may require full payment for special-order parts before ordering them. A device may be withheld from release until all approved charges have been paid, to the extent permitted by applicable law.

14. Abandoned or Unclaimed Devices

The Customer will be notified when their device is ready for pickup and should pick it up within 14 days after notification. If the device remains unclaimed, Gavyn Tech may contact the Customer using the contact information provided at intake. After 30 days, storage charges of $5 per day may begin, where permitted by applicable law and after reasonable notice. After 60 days, Gavyn Tech may treat the device as abandoned and may take action regarding the device as permitted by applicable Texas law. Gavyn Tech will make reasonable efforts to contact the Customer before taking action regarding an abandoned device.

15. Customer-Requested Changes

Changes requested after work has begun may result in additional charges or delays — for example, changing PC components, adding upgrades, changing the operating system, requesting additional repairs, changing software configurations, changing the original PC build specifications, or requesting additional testing or services. Additional charges will be communicated to the Customer before the additional work is performed whenever reasonably possible.

16. Existing Damage & Pre-Existing Conditions

Gavyn Tech is not responsible for damage or problems that existed before the device was submitted for service. The Customer acknowledges that computers may contain pre-existing scratches, cracks, broken ports, missing screws, damaged cables, corrosion, liquid damage, hardware defects, software problems, or other physical or functional issues. Gavyn Tech may document visible damage before beginning work.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Gavyn Tech's liability relating to a specific service will be limited to the amount paid by the Customer for that particular service. Gavyn Tech is not responsible for indirect, incidental, special, or consequential damages, including loss of data, loss of business, loss of income, or interruption of business, except where such limitation is prohibited by applicable law. Nothing in this Agreement is intended to waive any rights or protections that cannot legally be waived.

18. Customer Authorization

By checking the agreement box and typing your name in the signature field below, you confirm that you have read and understand this Agreement; you authorize Gavyn Tech to perform the services you're requesting; you understand that additional problems may be discovered; you understand the diagnostic fee, data backup policy, and warranty limitations described above; you agree to pay all approved charges; you understand that estimated completion times are not guaranteed; and you authorize Gavyn Tech to contact you regarding your service.